|
How long will it take for me to receive my order?
Although delivery within the UK may take up to seven days, we can usually
despatch by First Class mail on the next working day. In the unlikely event
that there is any additional delay, you will be notified immediately and given
the option to cancel your order. Delivery outside the UK will invariably take
considerably longer
What if I am not happy with the goods once I've received them?
We have a simple guarantee - if, for any reason at all, you're not
completely satisfied, we will either replace the goods or offer a full refund
on their return. The choice is yours!
How can you do quality goods at these prices?
There are a couple of answers to this one. Firstly, we are constantly renegotiating
with our suppliers to get the best prices we can and, secondly, we keep our
running costs as low as possible to make sure that the savings are passed on
to our customers.
What are the delivery charges?
Visit the delivery charge page for full details.
Can I place an order at weekends and Bank Holidays?
Yes, of course you can. Obviously though, despatch is subject to the
availability of the Postal services.
Do you do discounts for schools / charities / scout groups
etc?
We are pleased to be able to offer a 10% discount to these groups on all
orders over £20. Please contact
us before placing your order.
I'm not quite sure what I need. Can I ask your advice?
You most certainly can. In fact, we rather enjoy hearing from our
customers and we're delighted to offer any help or advice on any of our products
……….. And even on things we don't sell! Just drop us an
email and we'll see what we can do!
I'm a bit worried about paying by Credit Card over the Internet.
All our credit/debit card payments are handled on an extremely secure site
by Paypal, for which, incidentally, there are no surcharges. You can recognise
a secure site by looking for the "padlock" icon on the taskbar or by the "https"
in the address title.
But, if you're still worried, we can arrange for you to make
your payment by either Cheque, directly over the counter at you own bank (but
we must warn you that some banks may make a small charge for this service) or
over the counter at any Post Office.
|